The new Exchange release was accompanied by lots of secondary tasks – from server-side to customer-oriented – and now when 2010 is up and running we can finally recover our breath and update our Knowledge Base. Lots of articles were remastered and rewritten to include new information but for now I want to present you with the new articles that were created specifically for Exchange 2010.

What are the limitations of my Exchange 2010 account?

Here you can find the limitations for the 2010 accounts, i.e. the number of the allowed company contacts/distribution lists/domain names/public folders/etc. Please note the limits for the accounts with 50 and more mailboxes differ from those that are set smaller accounts.

Please note: the three articles mentioned below apply to 2010 Enterprise accounts only! Find more info here: and here: How do I upgrade from Business to Enterprise Exchange 2010 account?

Exchange 2010 Company Disclaimer feature

The disclaimer feature has been upgraded since 2007 so now you can modify and use the following:

• Disclaimer text (well that’s not great news, but please note you have up to 5000 characters, spaces, HTML tags included)
• HTML tags and in-line CSS Styles
• User Attributes (Display Name, First Name, Department etc. These attributes can be used in personalized signatures as well
• Behavior with messages that can’t be modified (for example if they’re encrypted)

Enterprise Exchange 2010: How do I create mailbox in the specific site location?

As you may know we have two datacenters with Exchange 2010 servers (West one and East one) and we give you a possibility to choose where to create your mailboxes. You can select the one that’s closer to you while the other one would have a copy of all mailboxes data in case something happens with your datacenter.

How do I find appropriate settings to connect to my Exchange 2010 mailbox?

Two datacenters have different settings you should use to connect, so you have to choose the correct ones for your mailbox otherwise the e-mail client won’t work. The article would help you to find out which ones would be correct for each mailbox.

I’m pretty sure more articles are to come so stay tuned.

Kate S. Exchange hosting exchange 2010, Knowledge Base

As far as you may know Intermedia is in the process of changing and improving the security policy. As we are providing help and support via phone, it’s very important for us to make sure the person calling really is the mister Smith who owns the account.

The only users whom Intermedia employees are authorized to provide full assistance with are account contacts. Previously, each account contact had a security question which was used to verify his/her identity; the number has increased from one to three per contact and the old set of questions was replaced with a new one. If you call techsupport you will have to answer only one of the three questions for your contact, one that was randomly chosen by the system. If you are unable to give the correct answer, techsupport will transfer you to customer service department to verify your identity.

The following articles can provide you with more information:

• Account Contacts and Contact Roles
• I forgot my account password. What can I do?

Kate S. Exchange hosting, HostPilot Control Panel HostPilot Control Panel, security policy

The bunch of articles was created to help those who migrate from 2003 to 2007 platform, or from some external server to Intermedia. Officially we do not support Outlook features & tricks (while being responsible for mail flow & connectivity on our side), but the following tips are worth knowing by our techs and customers alike:

• How do I backup Outlook Rules?
• How do I backup Outlook user settings?
• How do I backup Outlook signatures?

Kate S. Exchange hosting Knowledge Base, Outlook

Exciting news for everyone who is still on Exchange 2003: Intermedia has changed the migration process, and changed it considerably.

BEFORE you had to pay us for the data migration and assistance or perform the migration on your own.

NOW we can migrate you to the 2007 platform for free. You have to create an 2007 account with Intermedia either by using our Intermedia website interface or by contacting our sales department (1-800-379-7729 option 2), log into your new account and request a migration from there. The following process is the best way to migrate with as little inconvenience and impact as possible.

Please take a closer look here: Exchange 2003 to Exchange 2007 Migration Procedure. The article contains detailed information about each step and would help you to understand the way migration is performed.

Kate S. Exchange hosting 2003 to 2007 migration, Knowledge Base

A small but useful article which may be helpful for those who connect to one Exchange mailbox using two different means at one time:

• POP mail account configured for the e-mail client
• Enterprise services for BlackBerry

Here we go: Why do I get several copies of each message when using POP account with Exchange mailbox?

Kate S. Exchange hosting Knowledge Base

For all iPhone users out there we have a new knowledge base article ready! It covers the following topics which may be interesting to make yourself familiar with:

• mail folders synchronization
• calendar folders synchronization
• contacts folders synchronization
• and last (but not least), making GAL lookups

Please take a look and let us know if there’s something we forgot to mention: Subfolder sync on iPhone

Kate S. Exchange hosting activesync, Knowledge Base

Nothing so exciting going on at the moment, but I just wanted to notify you about several new articles that were created for Intermedia Knowledge Base recently. Here they are:

How to hide filed messages on a BlackBerry device

SharePoint 2007 Disk Space Usage – a pretty good article that covert storage management from both HostPilot and Site Administration

PST Manager: Troubleshouting FTP Connection Issues

Data Migration from POP Hosting to Intermedia – this one is very helpful as it mentiones four different options to migrate

And that would be all for today.

Kate S. Exchange hosting, HostPilot Control Panel Knowledge Base

For all Mac and Entourage users out there we proudly present our new Entourage Profile Helper, designed to make creating profiles in Entourage easy and and smooth in comparison with the past days when you had to create the profiles manually copying and pasting server names, usernames etc. from the control panel.

Some of you have probably seen the notification about the EPH on the Welcome page in the HostPilot control panel. Anyways, please let me remind where this EPH is to be found:

- Get started page > Download & Set Up Your Email Client > Run Entourage 2008 Profile Helper (Setup Wizard). PLease note that we didn’t remove the “Setup Instructions” for Entourage in case you would like to create the profile manually
- Welcome page > you can’t miss the link
or:
- Mymailboxmanager.com > Get Started > Download & Set Up Your Email Client > Run Entourage Profile Helper (Setup Wizard)

And of course here’s the article devoted to the subject:
Entourage Profile Helper (EPH).

Kate S. Exchange hosting, HostPilot Control Panel Knowledge Base, New feature

As some of the customers use Microsoft Dynamics CRM our Knowledge Base team is creating articles dedicated to different issues and problems that may occur while using CRM. So probably some of the users would be interested in this one:

Microsoft Dynamics CRM E-Mail Activities Remain in a Pending-Send State and Are Not Delivered

Of course everyone is welcome to visit our Knowledge Base and to take a look.

Kate S. Exchange hosting Knowledge Base

UPDATE:  PST Scheduled Backups are old news, but here’s some new addition: KB article about the matter. So those who prefer to read about the service before trying it out are welcome to take a look!

Hello all,

We are excited to announce that we decided to upgrade our PST manager tool by creating a new option for our old and new customers alike.

Q What kind if feature is it?

A It’s a feature that would allow you to create scheduled backups for mailboxes existing on your account. You create a schedule backup rule and after that our system would automatically create backups of the mailbox(-es) in question.

Q What about the recurrence pattern?

A For now you have two options: backups can be created either weekly (and you can specify the day of the week) or monthly (and you can specify either some date or the first/second/third/last  Monday/Tuesday/etc).

Q Ok, I want to have a rule that backups my mailbox once a month and I’ve selected "30" from the drop-down menu when specifying the date. How about February, then? There are only 28 days in this month.

A Then a backup would be created on the 28th of February.

Q Do I have to create a separate scheduled backup rule for each mailbox?

A No. You can set up one backup rule and assign several mailboxes to it.

Q Where can I find this scheduled backups option?

A HostPilot > PST Manager > Scheduled Backups tab. There you can also find the price for weekly and monthly backups and a little bit more information in the right "Hints" pane. There’s no knowledge base article to cover the topic yet but we believe it is on its way.

Feel free to take a look!

Kate S. Exchange hosting, HostPilot Control Panel