Web hosting Support Team has created a series of the videos that may help you to set up your Web hosting account, create new site users, databases, add mailboxes.
You can find them in our “Technical Support Videos for Web hosting customers” Knowledge Base article.
As far as you may know Intermedia is in the process of changing and improving the security policy. As we are providing help and support via phone, it’s very important for us to make sure the person calling really is the mister Smith who owns the account.
The only users whom Intermedia employees are authorized to provide full assistance with are account contacts. Previously, each account contact had a security question which was used to verify his/her identity; the number has increased from one to three per contact and the old set of questions was replaced with a new one. If you call techsupport you will have to answer only one of the three questions for your contact, one that was randomly chosen by the system. If you are unable to give the correct answer, techsupport will transfer you to customer service department to verify your identity.
The following articles can provide you with more information:
• Account Contacts and Contact Roles
• I forgot my account password. What can I do?
An update to our HostPilot control panel interface that happened a while ago has brought several new features for Windows 2008 accounts.
One of the most important improvement can be mentioned is the renovated “Access Permissions” section that now allows the powerfull and flexible way to control access for a different site areas, share folders contents between the site users and protect the sensitive data from unauthorized site visitors.
The complete description on how to use the new functionality can be found in the Knowledge Base article, “Managing access permissions for Windows 2008\IIS7 site“.
A couple of examples that explain how to restrict access for the site folders are covered in the article, “How do I restrict access to my Windows 2008/IIS7 site?”.
Sometimes you may see a corrupt email address for the Company Contact in your Outlook/OWA address book. The email address of the contact looks like pretty weird - 793a5e2b-09c5-4005-9921-b30695a28ec1@exch016.msoutlookonline.net. If you check the contact in HostPilot it will have correct email address.
So what the heck with those contacts? Check Why do I see corrupt contacts in Outlook/OWA address book? to get the answer!
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