Intermedia is making infrastructure changes for our Web Hosting Plans so that incoming email is received by our front-end mail filter servers, rather than the actual mail server. The purpose of this change is to ensure that mail is properly filtered and routed through our infrastructure in a manner that is secure for our customers, and safe for our environment. As spam activity increases and more advanced techniques are used by spammers, this becomes a necesary change. As a customer, you may see notifications requesting you to modify your MX records. Some customers use Spam Filtering Services, and this change may affect those customers.
What is an MX Record?
If you have questions about how this change might affect your mail services with Intermedia, please call Support or open a Support Ticket in your HostPilot under Technical Support > Create New Case. Technical Support can help you update your MX Record at any time you wish. This change will not require you to modify any settings in your email program. If you would like to make this change now, the records are in place and ready for use.
George T. Web Hosting anti-spam, business email continuity, spam filter, web hosting
As some tech geeks may already be aware Microsoft’s new messaging and collaboration product Exchange 2010 is coming soon. Some of you have been participating in our beta launch of Exchange 2010 and as we can judge by your feedback have really enjoyed that.
We are going to publish a series of posts to make you more familiar with this product that we plan to offer as soon as it’s released.
So I will start with one of the most exciting customer-facing feature -
Outlook Web App. Yes, this is good old Outlook Web Access on steroids. Now it has much more options available to an end-user and they are exciting!
Among top anticipated features are fully supported cross browser Premium version of Outlook Web App. Back then it was supported only on Internet Explorer browsers so that Safari/Firefox users were lacking Premium version. With this new functionality the users running Safari or Firefox should have exactly the same experience as those running Internet Explorer.
Outlook Web App is a feature rich application that appears to have been designed to narrow the gap between Outlook client and Outlook Web. New features available in Outlook Web App now include Favorites, Search Folders, ability to attach a message to a message, integration with Office Communicator (it is possible to exchange message directly from within Outlook Web App and it also includes presence and contact list), new Conversation view, integration with SMS text messages, side-by-side comparison of calendar.
The feature list provided is not complete and we will continue to highlight the features and enhancements that are exciting!
Alex R. Exchange hosting exchange 2010, exchange 2010 release
As far as you may know Intermedia is in the process of changing and improving the security policy. As we are providing help and support via phone, it’s very important for us to make sure the person calling really is the mister Smith who owns the account.
The only users whom Intermedia employees are authorized to provide full assistance with are account contacts. Previously, each account contact had a security question which was used to verify his/her identity; the number has increased from one to three per contact and the old set of questions was replaced with a new one. If you call techsupport you will have to answer only one of the three questions for your contact, one that was randomly chosen by the system. If you are unable to give the correct answer, techsupport will transfer you to customer service department to verify your identity.
The following articles can provide you with more information:
• Account Contacts and Contact Roles
• I forgot my account password. What can I do?
Kate S. Exchange hosting, HostPilot Control Panel HostPilot Control Panel, security policy
I’m glad to inform about new development tool which will be very useful for web developers.
The IIS Search Engine Optimization (SEO) Toolkit helps Web developers to improve their Web site’s relevance in search results by recommending how to make the site content more search engine-friendly. The IIS SEO Toolkit includes the Site Analysis module, the Robots Exclusion module, and the Sitemaps and Site Indexes module, which let you perform detailed analysis and offer recommendations and editing tools for managing your Robots and Sitemaps files.
IIS Search Engine Optimization (SEO) Toolkit will help you to:
- Improve the volume and quality of traffic to your Web site from search engines
- Control how search engines access and display Web content
- Inform search engines about locations that are available for indexing
IIS Search Engine Optimization (SEO) Toolkit is now available with Web Platform Installer which may be used together with Intermedia Windows 2008 web Hosting Plans.
anna Web Hosting IIS7, SEO Toolkit, web hosting, windows 2008
The bunch of articles was created to help those who migrate from 2003 to 2007 platform, or from some external server to Intermedia. Officially we do not support Outlook features & tricks (while being responsible for mail flow & connectivity on our side), but the following tips are worth knowing by our techs and customers alike:
• How do I backup Outlook Rules?
• How do I backup Outlook user settings?
• How do I backup Outlook signatures?
Kate S. Exchange hosting Knowledge Base, Outlook
Exciting news for everyone who is still on Exchange 2003: Intermedia has changed the migration process, and changed it considerably.
BEFORE you had to pay us for the data migration and assistance or perform the migration on your own.
NOW we can migrate you to the 2007 platform for free. You have to create an 2007 account with Intermedia either by using our Intermedia website interface or by contacting our sales department (1-800-379-7729 option 2), log into your new account and request a migration from there. The following process is the best way to migrate with as little inconvenience and impact as possible.
Please take a closer look here: Exchange 2003 to Exchange 2007 Migration Procedure. The article contains detailed information about each step and would help you to understand the way migration is performed.
Kate S. Exchange hosting 2003 to 2007 migration, Knowledge Base
In a new Knowledge Base article “How to install Joomla CMS on Windows 2008 account” you can find the description of the necessary steps to set up Joomla CMS on Windows 2008/IIS7 platfom account.
Ilya K. Web Hosting 2008, Compatible Application, Knowledge Base, Windows
New Knowledge Base article “How to install SilverStripe on Windows 2008 account” was created with instructions on setting up SilverStripe CMS on Windows 2008 accounts.
Ilya K. Web Hosting 2008, Compatible Application, Knowledge Base, Windows
On October 6th, 2009, our System Administrators updated PHP on Linux Hosting Servers to allow for FreeType library support in the GD module.
Previously, our GD module lacked the FreeType Library support. The GD module contains a number of image manipulation methods and adds support for different image formats. Based on customer requests, our System Administrators have compiled the GD module with FreeType support. The FreeType library allows for improved captcha or other human verification systems that use images to be used in website development.
To make use of FreeType, you will want to enable the GD Module from within your HostPilot. Navigate to “Web/FTP Server > Apache Server > Add-Ons > PHP > Configuration” within your HostPilot to enable and disable PHP Modules for your account.
George T. Web Hosting FreeType, Linux, PHP
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