Customers that use the RoundCube Webmail Interface will be pleased to know that Intermedia is upgrading it to a more current version, RoundCube 0.3.1. This newer version offers the following features:

• Support for 65 Languages
• Drag & Drop message management
• Full support for MIME and HTML Messages
• Compose messages with attachments
• Multiple sender identities
• Find-as-you-type Address Book integration
• Rich text / HTML message composing
• Forwarding messages with attachments
• Searching messages and contacts
• Spell checking

These features can be used now by all Web Hosting and Custom Email customers. We have setup a special server for this new version. Please navigate to https://roundcube.serverdata.net/ to login to the new version of RoundCube. You will use your complete email address and mailbox password to login. You do not need any special settings nor do you need to make any changes to your mailbox to use this new version. This new version is not yet available at webmail.intermedia.net currently and can only be reached at https://roundcube.serverdata.net/ for the next 3 weeks.

If you notice any problems or have questions about the new version, please open a case with Support within your HostPilot under Technical Support > Create New Case or call our Technical Support team.

George T. Web Hosting RoundCube, Upgrade, web hosting, WebMail

On Monday, December 21st, our System Administrators installed and implemented IIS Media Services 3 on our Windows 2008 Servers. This is a set of extensions for Internet Information Services 7 (IIS) that provide an integrated HTTP-based media delivery platform.

To learn more about this product, please visit the Official Microsoft IIS Site. This service will only be available to our most current Windows Web Hosting plans and will not be supported in our Windows 2000, Windows 2003, or Linux Hosting plans.

George T. Web Hosting IIS7, media delivery, Media Services, New feature, web hosting, windows 2008

The Exchange 2010 release was followed by an avalanche of migration requests, and we guess it’s time to present you a new migration procedure we’ve recently come up with. It’s much more efficient and quick than the previous one because one of it’s goals was to reduce the possible downtime to 0%. We’re also trying to make as much as possible on the server side so the customers do not have to transfer either account configuration either data from the old account to the new one – it is done by us.

The other plus of the new system is that the migration is now free – the customer has to pay for creating a new account he would be migrating to and enabling paid services such as BlackBerry or MessageMirror, but there’s no fee for the migration process itself as before.

The migration process is described in the following article:

Exchange 2003/2007 to Exchange 2010 Migration Procedure

Please note that we migrate both 2003 and 2007 accounts to the new 2010 platform.

For those who would like to move to Intermedia from the in-house server or other hosting company we provide the onboarding migration which is, in fact, pretty close to the one already described. It’s free as well, allowing you to pay only for creating an account and enabling services, and Intermedia team would assist you during the process and do whatever is possible to do on our end. You can take a look at the exact steps with their descriptions here:

Onboarding Migration to Intermedia: Overview

Don’t forget to visit our website to learn more about Exchange 2010 hosting.

Kate S. Exchange hosting exchange 2010, exchange 2010 release, Knowledge Base

On 12/03/2009, System Administrators updated mail2.intermedia.net and disabled unauthenticated SMTP relay. The purpose of this change is to ensure that mail is properly filtered and routed through our infrastructure in a manner that is secure for our customers, and safe for our environment. As spam activity increases and more advanced techniques are used by spammers, this becomes a necessary change.

If you have questions about how this change might affect your mail services with Intermedia, please call Support or open a Support Ticket in your HostPilot under Technical Support > Create New Case.

George T. Web Hosting anti-spam, email hosting, Infrastructure, web hosting

Web hosting Support Team has created a series of the videos that may help you to set up your Web hosting account, create new site users, databases, add mailboxes.
You can find them in our “Technical Support Videos for Web hosting customers” Knowledge Base article.

Ilya K. Web Hosting 2003, 2008, HostPilot Control Panel, Knowledge Base, web hosting, Windows

The new Exchange 2010 release was accompanied by lots of secondary tasks – from server-side to customer-oriented – and now when 2010 is up and running we can finally recover our breath and update our Knowledge Base. Lots of articles were remastered and rewritten to include new information but for now I want to present you with the new articles that were created specifically for Exchange 2010.

What are the limitations of my Exchange 2010 account?

Here you can find the limitations for the 2010 accounts, i.e. the number of the allowed company contacts/distribution lists/domain names/public folders/etc. Please note the limits for the accounts with 50 and more mailboxes differ from those that are set smaller accounts.

Please note: the three articles mentioned below apply to Exchange 2010 Enterprise accounts only! Find more information here: How do I upgrade from Business to Enterprise Exchange 2010 account?

Exchange 2010 Company Disclaimer feature

The disclaimer feature has been upgraded since 2007 so now you can modify and use the following:

• Disclaimer text (well that’s not great news, but please note you have up to 5000 characters, spaces, HTML tags included)
• HTML tags and in-line CSS Styles
• User Attributes (Display Name, First Name, Department etc. These attributes can be used in personalized signatures as well
• Behavior with messages that can’t be modified (for example if they’re encrypted)

Enterprise Exchange 2010: How do I create mailbox in the specific site location?

As you may know we have two datacenters with Exchange 2010 servers (West one and East one) and we give you a possibility to choose where to create your mailboxes. You can select the one that’s closer to you while the other one would have a copy of all mailboxes data in case something happens with your datacenter.

How do I find appropriate settings to connect to my Exchange 2010 mailbox?

Two datacenters have different settings you should use to connect, so you have to choose the correct ones for your mailbox otherwise the e-mail client won’t work. The article would help you to find out which ones would be correct for each mailbox.

I’m pretty sure more articles are to come so stay tuned.

Kate S. Exchange hosting exchange 2010, exchange 2010 release, Knowledge Base

Intermedia announces Exchange 2010 is available for sale from Intermedia!

The world’s first hosted Exchange 2010 service is here – and more importantly, so is the industry’s first 100% Data Protection Guarantee, credibly offered through our DataEcho™ architecture.

You may want to see more details of this here -

http://www.intermedia.net/exchange-hosting/exchange-hosting.asp

Alex R. Exchange hosting exchange 2010, exchange 2010 release

Intermedia is making infrastructure changes for our Web Hosting Plans so that incoming email is received by our front-end mail filter servers, rather than the actual mail server. The purpose of this change is to ensure that mail is properly filtered and routed through our infrastructure in a manner that is secure for our customers, and safe for our environment. As spam activity increases and more advanced techniques are used by spammers, this becomes a necesary change. As a customer, you may see notifications requesting you to modify your MX records. Some customers use Spam Filtering Services, and this change may affect those customers.

What is an MX Record?

If you have questions about how this change might affect your mail services with Intermedia, please call Support or open a Support Ticket in your HostPilot under Technical Support > Create New Case. Technical Support can help you update your MX Record at any time you wish. This change will not require you to modify any settings in your email program. If you would like to make this change now, the records are in place and ready for use.

George T. Web Hosting anti-spam, business email continuity, spam filter, web hosting

As some tech geeks may already be aware Microsoft’s new messaging and collaboration product Exchange 2010 is coming soon. Some of you have been participating in our beta launch of Exchange 2010 and as we can judge by your feedback have really enjoyed that.

We are going to publish a series of posts to make you more familiar with this product that we plan to offer as soon as it’s released.

So I will start with one of the most exciting customer-facing feature -

Outlook Web App. Yes, this is good old Outlook Web Access on steroids. Now it has much more options available to an end-user and they are exciting!

Among top anticipated features are fully supported cross browser Premium version of Outlook Web App. Back then it was supported only on Internet Explorer browsers so that Safari/Firefox users were lacking Premium version. With this new functionality the users running Safari or Firefox should have exactly the same experience as those running Internet Explorer.

Outlook Web App is a feature rich application that appears to have been designed to narrow the gap between Outlook client and Outlook Web. New features available in Outlook Web App now include Favorites, Search Folders, ability to attach a message to a message, integration with Office Communicator (it is possible to exchange message directly from within Outlook Web App and it also includes presence and contact list), new Conversation view, integration with SMS text messages, side-by-side comparison of calendar.

The feature list provided is not complete and we will continue to highlight the features and enhancements that are exciting!

Alex R. Exchange hosting exchange 2010, exchange 2010 release

As far as you may know Intermedia is in the process of changing and improving the security policy. As we are providing help and support via phone, it’s very important for us to make sure the person calling really is the mister Smith who owns the account.

The only users whom Intermedia employees are authorized to provide full assistance with are account contacts. Previously, each account contact had a security question which was used to verify his/her identity; the number has increased from one to three per contact and the old set of questions was replaced with a new one. If you call techsupport you will have to answer only one of the three questions for your contact, one that was randomly chosen by the system. If you are unable to give the correct answer, techsupport will transfer you to customer service department to verify your identity.

The following articles can provide you with more information:

• Account Contacts and Contact Roles
• I forgot my account password. What can I do?

Kate S. Exchange hosting, HostPilot Control Panel HostPilot Control Panel, security policy